Acknowledging and Addressing Maintenance Concern

I hope this letter finds you well. We sincerely appreciate your tenancy and the opportunity to serve you as a resident in our property. We are writing in response to the maintenance concern you recently raised, and we want to assure you that your satisfaction is our utmost priority. We understand the importance of promptly addressing maintenance issues to ensure your comfort and the functionality of your living space. Your feedback is crucial in helping us identify areas that require attention. We sincerely apologize for any inconvenience this issue may have caused you.

Please be assured that our maintenance team is aware of the situation and is actively working to assess and resolve the matter. We are committed to addressing the issue comprehensively and in a timely manner. Our goal is to restore your living conditions to the high standards you expect and deserve. We kindly request your patience as we work diligently to address the concern. In the meantime, if you have any further information or specific details you would like to share regarding the issue, please feel free to reach out to us directly at leasing@anrg.ae . Your input is invaluable in helping us provide the best possible service.

We understand the importance of clear communication, and we will keep you updated on the progress of the resolution. Should you have any questions or if there are any additional concerns you would like to discuss, please do not hesitate to contact us @ +971 52 9026567.  Thank you for bringing this matter to our attention. We appreciate your understanding and cooperation as we strive to ensure a comfortable and well-maintained living environment for all our tenants.

Warm regards,

Eng. Prahlad Arjun

Operational Manager